" /> black. | business terms | www.black.xyz
EN
SK EN
0
EN
SK EN
0

Business-terms

Author: black.Published in: 01.04.2021

 

Article I.
Introductory Provisions

 
These General Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) govern the relationship between the Buyer and the Seller, which is the company OPTIMISED SOLUTIONS, s.r.o., with its registered office at Živnostenská 2, 811 06 Bratislava, Company ID: 45 249 440, VAT ID: 2022910747, VAT Reg. No.: SK2022910747, registered in the Commercial Register of the Bratislava III District Court, Section: Sro, Insert No.: 61034/B, email: ahoj@black.sk, phone number: +421 911 212 185 (hereinafter referred to as the “Seller”), as well as their mutual rights and obligations arising from the Purchase Agreement (hereinafter referred to as the “Agreement”), the subject of which is the sale of goods through the Seller’s online store, operated at https://www.black.sk.

 

Article II.
General Provisions

 
  1. These Terms and Conditions form an integral part of the Agreement.
  2. If another written Agreement is concluded between the Merchant and the Buyer, in which the contracting parties agree on different terms from those stipulated in these Terms and Conditions, the relationship between the parties shall be governed by the concluded written Agreement.
  3. The Agreement is concluded for a definite period, specifically for the period in which the contracting parties properly fulfill their obligations arising from these Terms and Conditions.
  4. The Merchant has not adopted any code of conduct that would regulate its behavior in a specific manner.
  5. These Terms and Conditions comply with the applicable and binding legal regulations, including but not limited to:
    • Act No. 40/1964 Coll. Civil Code, as amended
    • Act No. 513/1991 Coll. Commercial Code, as amended
    • Act No. 108/2024 Coll. on Consumer Protection and Amendments to Certain Laws
    • Act No. 22/2004 Coll. on Electronic Commerce and Amendments to Certain Laws
    • Act No. 391/2015 Coll. on Alternative Dispute Resolution and Amendments to Certain Laws
  6. Communication between the Buyer and the Seller takes place primarily via electronic means.

 

Article III.
Definitions

 
  1. Seller – A person acting within their business activities or profession in connection with a consumer contract, related obligations, or business practices, either directly or through an authorized representative. The Seller is the owner of the online store operated on the website https://www.black.sk/sk/.
    The Seller’s business details are as follows: OPTIMISED SOLUTIONS, s.r.o., registered at Živnostenská 2, 811 06 Bratislava, Company ID (IČO): 45 249 440, Tax ID (DIČ): 2022910747, VAT ID (IČ DPH): SK2022910747, registered in the Commercial Register of the Bratislava III District Court, Section: Sro, Insert No.: 61034/B. The Seller’s contact details are email: ahoj@black.sk and phone: +421 911 212 185.
  2. Consumer – A natural person acting outside their business activity or profession in connection with a consumer contract or related obligations.
  3. Entrepreneur – A person who:
    • Is registered in the commercial register,
    • Conducts business based on a trade license,
    • Conducts business under other specific legal regulations,
    • Is engaged in agricultural production and is registered according to specific regulations.
  4. Online Store – The Seller's website https://www.black.sk, through which contracts are concluded between the contracting parties.
  5. Goods – Any tangible item, including electricity, water, or gas supplied in limited quantity or specific amounts. It also includes physical media that serve solely as carriers of digital content, such as CDs, DVDs, USB drives, and memory cards, as well as any other goods sold through the Seller’s online store.
  6. Product – Includes goods, services, digital content, real estate, electricity, water, gas, heat, rights, and obligations.
  7. Purchase Agreement – A contract concluded between the Seller and the Buyer for the purchase of any product available in the online store.
  8. Regulatory and Supervisory Authorities – Consumer protection is overseen by the Slovak Trade Inspection (SOI), specifically the Inspectorate for the Bratislava Region, located at Bajkalská 21/A, 820 07 Bratislava, P.O. Box No. 5. The relevant department is the Department of Supervision, with contact details as follows: email info@soi.sk, phone 02/58 27 21 72 and 02/58 27 21 04.

 

Article IV.
User Account

 
  1. The Buyer has the right to register and create a user account, gaining access to their user interface.
  2. When registering, the Buyer is required to provide accurate and up-to-date information. The Seller is responsible for updating any changed information.
  3. Registration is not mandatory; the Buyer may make purchases on the online store without prior registration.
  4. The Buyer logs in to their user account using a username and password, which they choose. These login credentials secure the user account.
  5. The Buyer is responsible for keeping their login credentials confidential and must not share them with third parties.
  6. The Seller reserves the right to cancel the Buyer's user account if:
    • The user account has not been used for more than one year,
    • The Buyer has violated the Agreement or these Terms and Conditions.
  7. The Buyer acknowledges that the user account may not always be available, particularly during system failures or necessary maintenance of the Seller’s or third-party hardware and software.
  8. The Buyer has the right to cancel their user account at any time without providing a reason or may request the Seller to cancel it on their behalf.

 

Article V.
Conclusion of the Purchase Agreement

 
  1. The Agreement is concluded when the Buyer completes and submits an order form with a payment obligation on the Seller’s website (hereinafter referred to as the "Order").
  2. In the Order, the Buyer must provide all necessary information for the Seller, including but not limited to:
    • First name
    • Last name
    • Company name or business name (if the Buyer is an entrepreneur)
    • Company ID (IČO), Tax ID (DIČ), VAT ID (IČ DPH) (if the Buyer is an entrepreneur)
    • Delivery and billing address
    • Email address
    • Phone number
  3. By completing and submitting the Order on the Seller’s website, the Buyer agrees to the use of electronic communication during the conclusion of the Agreement.
  4. The Seller accepts the Buyer’s Order by sending an Order Confirmation (hereinafter referred to as the "Confirmation") to the email address provided by the Buyer in the Order. The Seller sends the Confirmation after verifying the availability, price, and delivery terms of the products.
  5. Other automated email responses, such as "Order Received," "Order Processing," or "Order Change Notification", do not constitute acceptance of the Order. These emails are for informational purposes only. If the Seller sends such an email, it may be considered a new proposal for an Agreement, for example, in cases of price adjustments, alternative products, different delivery options, or other modifications suggested by the Seller.
  6. If the Seller sends the Buyer a Proposal for an Order Change (hereinafter referred to as the "Proposal"), the Agreement is concluded only when the Buyer explicitly agrees to the Proposal.
  7. The Seller is not responsible for any damages resulting from incorrect or outdated information provided by the Buyer in the Order, as the Seller assumes all information in the Order is accurate and up to date. The Seller is not obligated to verify the correctness of the provided data.

 

Article VI.
Rights and Obligations of the Seller

 
  1. The Seller is obligated to deliver the products specified in the Order in the agreed quality, quantity, and time frame.
  2. The Seller must properly package the ordered products and secure them for transport in a way that prevents damage.
  3. The Seller is required to provide the Buyer with all necessary documents and materials related to the ordered products in accordance with applicable legal regulations. These documents must be delivered to the Buyer no later than the day the products are delivered. The Seller may provide these documents either electronically or in paper form.
  4. The Seller has the right to withdraw from the Agreement if the Buyer fails to collect the ordered products.
  5. The Seller has the right to receive timely and full payment from the Buyer for the provided products.

 

Article VII.
Rights and Obligations of the Buyer

 
  1. The Buyer is obligated to read and understand these Terms and Conditions before submitting an Order.
  2. The Buyer is obligated to pay the Seller the full purchase price for the ordered products, including the delivery costs, unless otherwise agreed with the Seller.
  3. The Buyer is obligated to collect the ordered products at the agreed location specified in the Order.
  4. The Buyer has the right to receive the ordered products in the agreed quality, quantity, and time frame, as specified in the Order.

 

Article VIII.
Purchase Price and Payment Terms

 
  1. The prices of all products listed on the Seller’s website are final. All prices are stated in euros (€) and include VAT.
  2. The price of delivery is not included in the product price and will be added at the final step before the Order is submitted.
  3. The Seller reserves the right to change product prices at any time. If the Seller offers a discount on a certain product or group of products, the website will also display the lowest recorded price for the product within the last 30 days.
  4. In the event of a pricing error or incorrectly displayed product prices, the Seller reserves the right to refuse to conclude the Agreement or to withdraw from it, even after sending an Order Confirmation.
  5. The Seller may offer the Buyer various types of discounts.
  6. By submitting an Order, the Buyer confirms agreement with the purchase price of the ordered products, including delivery costs and any additional fees.
  7. The Buyer may pay for the ordered products using the following payment methods:
    • Online payment via credit card
    • Online payment via SporoPay
    • Online payment via ePlatby VÚB
    • Online payment via TatraPay
    • Online payment via Poštová banka
    • Online payment via Viamo
  8. All payment methods listed in Article VIII, Section 7 are free of charge.
  9. The Seller will issue the Buyer a tax document (invoice) based on the completed purchase and payment.
  10. If the Buyer and Seller agree on personal pickup, a cash receipt serves as the tax document.
  11. The invoice or cash receipt issued by the Seller serves as a tax document, delivery note, and warranty certificate.
  12. If the issued invoice contains incorrect data, the Buyer has the right to return the incorrect invoice to the Seller, pointing out the error and requesting a corrected version. If a mistake is confirmed, the Seller will issue a new invoice.
  13. If the Buyer pays for products in advance but the Seller is unable to deliver them, the Seller must inform the Buyer without undue delay and refund the full amount using the same payment method originally used by the Buyer, unless the Buyer requests a different refund method.

 

Article IX.
Delivery Conditions and Method of Delivery

 
  1. The Seller is obligated to deliver the ordered products to the Buyer within 30 business days from the date the Seller sent the Order Confirmation. If the Seller is unable to meet this deadline, they must inform the Buyer without delay and agree on an alternative delivery date. The Buyer is not required to accept the alternative date, in which case the Seller must refund the Buyer the full amount paid using the same payment method unless the Buyer requests otherwise.
  2. The cost of delivery varies depending on the specific delivery method selected by the Buyer when placing the Order. The exact delivery cost will be displayed before the Order is submitted.
  3. The Buyer may choose from the following delivery options:
    • Personal pickup 
    • Courier delivery (DPD)
    • Packeta – Home delivery
    • Packeta – Pickup point delivery 
  4. The current price list, including the applicable fees for each delivery method, can be found here.
  5. The Seller is obligated to inform the Buyer when the order is shipped and provide an estimated delivery time.
  6. The Buyer is required to personally accept the order. If the Buyer is unable to do so, they must authorize another person to accept the order on their behalf.
  7. Once the products are handed over to the carrier, the carrier assumes responsibility for the delivery, including any damages that may occur during transportation. Therefore, the Buyer or their authorized representative should inspect the package upon receipt.
  8. If the Buyer notices visible damage to the packaging, they have the right to refuse the package and must immediately report the damage to the carrier, documenting it in a written report.
  9. If the Buyer accepts a visibly damaged package, the Seller is not obligated to acknowledge any subsequent claims related to the damage.
  10. If, upon unpacking, the Buyer finds that the products are damaged, incomplete, or incorrect, they must immediately notify the Seller via email at ahoj@black.sk.
  11. If the Buyer fails to collect the order, the Seller has the right to claim compensation for any damages incurred due to the non-collection, in accordance with applicable legal regulations.
  12. If the Seller suspects that the Buyer has placed an order with no genuine intent to collect it, the Seller reserves the right to delay shipping until full payment is received.

 

Article X.
Ownership Transfer and Risk of Damage

 
  1. For a Buyer who is an entrepreneur, ownership of the products transfers only when the full purchase price has been paid to the Seller.
  2. For a Buyer who is a consumer, ownership of the products transfers at the moment the Buyer receives the products from the Seller.
  3. The risk of damage to the ordered products transfers to the Buyer:
    • At the moment the Buyer accepts the products from the Seller.
    • If the Buyer delays acceptance, risk transfers at the moment the Seller makes the products available for collection.

 

Article XI.
Customer Reviews

 
  1. The Seller publishes customer reviews on the online store in the section titled "Your Reviews."
  2. The Seller verifies all customer reviews by matching the data in each review with the details provided in the Buyer’s Order.
  3. The Seller reserves the right to remove customer reviews if they:
    • Do not relate to purchased products,
    • Contain inappropriate or offensive language, including vulgar expressions,
    • Are false or misleading,
    • Damage the Seller’s reputation,
    • Contain incorrect information that does not match the details in the Order.

 

Article XII.
Withdrawal from the Agreement

 
  1. The right of a consumer Buyer to withdraw from the Agreement is governed by the relevant provisions of Act No. 108/2024 Coll. on Consumer Protection.
  2. The right of an entrepreneur Buyer to withdraw from the Agreement is governed by the provisions of Act No. 513/1991 Coll. Commercial Code.
  3. The Buyer may withdraw from the Agreement by completing and submitting a Withdrawal Form (hereinafter referred to as the "Form"). The Form is available on the Seller’s website. The Buyer must send the completed and signed Form to the Seller:
    • By mail in paper form to the Seller’s registered address.
    • By email using electronic communication tools to the Seller’s email address.
  4. Upon receiving the Form, the Seller is obligated to immediately provide the consumer Buyer with a confirmation of receipt via a durable medium if the Buyer used an online function or Form available on the Seller’s website.
  5. The consumer Buyer has the right to withdraw from the Agreement within 14 days from the date they receive the ordered products.
  6. The products are considered received by the Buyer at the moment when:
    • The Buyer or a third party (other than the carrier) accepts all parts of the order.
    • If multiple products were ordered separately, at the moment the last product is received.
    • If the order consists of multiple parts or pieces, at the moment the last part or piece is received.
    • If products are delivered repeatedly over a specific period, at the moment the first delivery is received.
  7. The consumer Buyer may also withdraw from the Agreement before the 14-day period begins.
  8. The withdrawal period is considered met if the Buyer sends the withdrawal notification no later than the last day of the period.
  9. Withdrawal from the Agreement also automatically terminates any related supplementary agreements unless the parties expressly agree otherwise.
  10. The consumer Buyer must return the products to the Seller within 14 days from the withdrawal date unless the Seller agrees to collect them personally or through a designated party. The return deadline is met if the products are sent back no later than the last day of the period.
  11. The consumer Buyer cannot withdraw from the Agreement within 14 days if the subject of the Agreement includes:
  • Products whose price depends on financial market fluctuations beyond the Seller’s control.
  • Customized or personalized products.
  • Products that are perishable or have a short shelf life.
  • Sealed products that cannot be returned due to health or hygiene reasons if their packaging has been opened.
  • Products that, due to their nature, become inseparably mixed with other items after delivery.
  1. The Buyer is responsible for any decrease in product value if caused by improper handling during packaging, transport, or product testing.
  2. If the Buyer returns a damaged product, the Seller has the right to reduce the refund amount by the cost of the damage incurred. The Seller's claim for compensation is settled by deducting the damage amount from the Buyer’s refund.
  3. The Seller must refund the consumer Buyer all payments received, including shipping and handling fees, within 14 days from receiving the Withdrawal Form.
  4. If the consumer Buyer withdraws from only part of the Agreement, the Seller must refund an amount corresponding to the withdrawn portion. The Seller cannot charge the Buyer additional costs.
  5. The Seller is not required to reimburse additional delivery costs if the consumer Buyer chose a more expensive delivery method than the standard cheapest option offered by the Seller. The difference in cost is considered an additional expense borne by the Buyer.
  6. The Seller has the right to withdraw from the Agreement if:
  • The ordered products are out of stock or unavailable.
  • The listed product price was incorrect.
  • There are reasonable doubts about the accuracy of the Buyer’s details provided in the Order.
  1. The Seller must immediately inform the Buyer about the withdrawal via electronic means and refund all received payments within 14 days from the withdrawal date to the Buyer’s designated account unless both parties agree on a different refund method.

 

Article XIII.
Liability for Defects

 
  1. Information about the Buyer’s rights related to liability for product defects and the complaint procedure is regulated separately in the Complaints Policy, which is published on the Seller’s website.
  2. The Complaints Policy is an integral part of these General Terms and Conditions.

 

Article XIV.
Alternative Dispute Resolution

 
  1. A Buyer who is a consumer has the right to submit a request for resolution to the Seller via electronic communication at ahoj@black.sk if they believe that:
  • Their complaint was not handled properly,
  • They are dissatisfied with the complaint resolution, or
  • Their consumer rights were violated.
  1. If the Seller rejects the complaint or fails to respond within 30 days, the consumer Buyer has the right to file a request for alternative dispute resolution (ADR) in accordance with Act No. 391/2015 Coll. on Alternative Consumer Dispute Resolution (hereinafter referred to as the "ADR Act").
  2. The procedure for the consumer Buyer is governed by the relevant provisions of the ADR Act.
  3. The consumer Buyer may submit a request for ADR to:
  1. Alternative dispute resolution applies only to Agreements concluded remotely.
  2. The governing law for any disputes between the Seller and the Buyer is the law of the Slovak Republic. Any disputes will be resolved by the courts of the Slovak Republic.

 

Article XV.
Personal Data Protection

 
  1. The Seller has implemented appropriate technical, organizational, and personnel measures to ensure the protection of personal data in accordance with:
  • Regulation (EU) 2016/679 of the European Parliament and the Council (GDPR)
  • Act No. 18/2018 Coll. on Personal Data Protection
  1. The conditions for the processing of personal data are published on the Seller’s website.

 

Article XVI.
Final Provisions

 
  1. These General Terms and Conditions become effective on the date of their publication on the Seller’s website, i.e., on February 25, 2025.
  2. The Seller reserves the right to modify or update these Terms and Conditions at any time. Any changes take effect on the date of their publication on the Seller’s website.
  3. The Seller fulfills its obligation to inform Buyers about changes to these Terms and Conditions by publishing them on the website.
  4. If the Buyer explicitly agrees to these Terms and Conditions, the Agreement shall be governed by their provisions, unless otherwise agreed between the Buyer and the Seller.
  5. Any matters not regulated by these Terms and Conditions shall be governed by the applicable laws of the Slovak Republic governing the relationship between the Seller and the Buyer.
  6. If the Buyer and the Seller conclude a written Agreement, any changes to that Agreement must be made in writing.
  7. If any provision of these Terms and Conditions becomes invalid or ineffective, this does not affect the validity of the remaining provisions. Only the affected provision shall be considered void.

 

Useful Documents

 
You are a company and you want:
  • - wholesale prices immediately after signing up
  • - Personal care of our sales representatives
  • - possibility of purchase on an invoice with maturity

Are you a VAT payer?

I don't know my password.